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Frequently asked questions

We will make a redelivery at the earliest available date at no additional cost.

Senders have to pack their items into a single package appropriately to prevent damage and all parcels have to be sealed. Our delivery agents will pick up the item as it is. Please label the address and any special instructions such as “Do Not Bend”.

All our delivery assignments are tracked via GPS. In the unfortunate event that the parcel cannot be retrieved, we will compensate you the value of your parcel or S$100 per parcel, whichever lower.

Receipt will be emailed to you once the delivery has been completed.

Yes, you can cancel the delivery request after submitting it, provided that you have not receive any confirmation from any delivery agents.